Privacy Policy
At Dynamix Glow, we take your privacy seriously. This policy explains how we handle your information when you work with us or visit our website. We believe in being straightforward about what we collect and why.
Our commitment to protecting your data isn't just about following regulations. It's about building trust. When you share information with us, you deserve to know exactly what happens to it.
This privacy policy complies with Thailand's Personal Data Protection Act (PDPA) and reflects our genuine approach to data handling in custom software development projects.
Information We Collect
We collect different types of information depending on how you interact with us. Here's what we gather and why it matters for our software development work:
| Information Type | What We Collect | Why We Need It |
|---|---|---|
| Contact Details | Name, email address, phone number, company name | To communicate about your project and respond to inquiries |
| Business Information | Company size, industry, project requirements, technical specifications | To understand your needs and propose appropriate solutions |
| Project Data | Requirements documents, design preferences, technical constraints | To build software that actually meets your business objectives |
| Communication Records | Email exchanges, meeting notes, support tickets | To maintain context and provide consistent service throughout development |
| Usage Information | Website visits, pages viewed, time spent on site | To improve our website experience and understand what interests potential clients |
| Technical Data | IP address, browser type, device information | To ensure our website works properly and maintain security |
We don't collect information just because we can. Each data point serves a specific purpose in helping us deliver better software development services.
How We Use Your Information
Your information helps us do our job better. We're not in the business of data trading or sending endless marketing emails. Here's what actually happens with your data:
Project Delivery
Most of what we collect goes directly toward understanding and building your software. We use your business information to create accurate proposals, your technical requirements to guide development, and your feedback to refine what we build.
Communication
We'll use your contact details to discuss your project, provide updates, and address questions. If you've worked with us before, we might reach out about relevant services or check in on how previous solutions are performing.
Service Improvement
We analyze how people use our website and interact with our services to make things better. This helps us understand which information is most useful and where potential clients need more clarity.
We will never sell your personal information to third parties. Your data stays within our organization and trusted service providers who help us deliver software development services.
Data Protection and Security
Protecting client data is fundamental to our work, especially in custom software development where we often handle sensitive business information.
Security Measures
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure storage systems with access controls and regular backups
- Limited employee access based on role requirements and project involvement
- Regular security audits and vulnerability assessments
- Secure development practices in all code we write
- Protected communication channels for discussing sensitive project details
Internal Access Controls
Not everyone at Dynamix Glow can access all client information. Project managers and developers only see data relevant to their specific projects. Our team members sign confidentiality agreements and understand their responsibilities regarding client information.
We maintain separate environments for development, testing, and production. Client data used in development undergoes anonymization whenever possible.
Information Sharing and Third Parties
We work with a small number of trusted partners who help us deliver software development services. Here's who might see your information and why:
Service Providers
- Cloud hosting providers for secure data storage and application hosting
- Email service providers for business communication
- Project management tools that help us coordinate development work
- Payment processors for handling transactions securely
- Analytics services to understand website usage patterns
These partners are contractually required to protect your information and can only use it for the specific services they provide to us. We don't give them permission to use your data for their own purposes.
Legal Requirements
We may disclose information if required by Thai law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.
If your project involves international collaboration or hosting, we'll discuss data location and transfer implications before proceeding. Transparency matters when data crosses borders.
Your Privacy Rights
Under Thailand's Personal Data Protection Act, you have specific rights regarding your personal information. We respect these rights and make it straightforward to exercise them.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
If your details have changed or we have something wrong, let us know. We'll update our records promptly.
Request Deletion
Ask us to delete your personal information when it's no longer needed for legitimate business purposes.
Restrict Processing
Request limitations on how we use your data in certain circumstances while maintaining essential records.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if needed.
Withdraw Consent
Revoke permission for data processing activities that require your consent, without affecting past processing.
How to Exercise Your Rights
Contact us at info@dynamix-glow.com with your request. We'll verify your identity to protect your information from unauthorized access, then process your request within the timeframe required by Thai law.
Some rights have limitations. For example, we may need to retain certain information for legal compliance or to complete services you've requested. We'll explain any restrictions that apply to your specific situation.
Data Retention
We don't keep your information forever. Different types of data have different retention periods based on business needs and legal requirements.
Active Projects
During active software development projects, we retain all relevant information needed to deliver services effectively. This includes communications, requirements, and project documentation.
Completed Projects
After project completion, we keep essential records for seven years to comply with Thai business record requirements. This includes contracts, invoices, and final deliverables. Detailed development notes and communications may be archived or deleted after three years.
Marketing Data
If you've inquired about services but haven't become a client, we'll keep your contact information for two years. After that, we'll delete it unless you've specifically asked to stay in touch.
Website Analytics
Anonymous website usage data is typically retained for 18 months to help us understand trends and improve our online presence.
You can request earlier deletion of your information. We'll honor such requests unless we have legitimate reasons to retain specific data, which we'll explain clearly.
Cookies and Tracking
Our website uses cookies and similar technologies. These small files help us provide a better experience and understand how people use our site.
Essential Cookies
Some cookies are necessary for our website to function properly. These handle basic things like remembering your language preference and maintaining security during your session.
Analytics Cookies
We use analytics tools to understand which pages people visit, how long they stay, and where they come from. This helps us improve our content and identify what information potential clients find most valuable.
Your Cookie Choices
Most browsers let you control cookies through their settings. You can typically choose to accept all cookies, reject all cookies, or be notified when a cookie is set. Keep in mind that disabling certain cookies may affect website functionality.
Children's Privacy
Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected such information, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation.
International Data Transfers
Dynamix Glow operates primarily in Thailand, and we store most client data within the country. However, some of our service providers use cloud infrastructure that may involve data processing in other locations.
Cross-Border Considerations
When data must be transferred internationally, we ensure appropriate safeguards are in place. This might include standard contractual clauses, verification of adequate data protection in the destination country, or your explicit consent for specific transfers.
For software development projects requiring international hosting or deployment, we'll discuss data location implications during project planning. You'll always know where your data resides.
Policy Updates
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top shows when the most recent changes were made.
Notification of Changes
For significant changes that affect how we handle your information, we'll notify active clients directly by email. For minor updates or clarifications, we'll post the revised policy on our website.
Continuing to work with us after policy changes indicates your acceptance of the updated terms. If you disagree with changes, contact us to discuss your concerns before the new policy takes effect.
Legal Basis for Processing
Under Thai data protection law, we need a legal basis to process your personal information. Here's what applies to different situations:
Contract Performance
When you engage us for software development services, processing your information is necessary to fulfill our contractual obligations. This covers project communications, development work, and service delivery.
Legitimate Interests
We have legitimate business interests in maintaining client relationships, improving our services, and operating our website effectively. We balance these interests against your privacy rights and always give you control over your data.
Consent
For activities like marketing communications or certain types of analytics, we rely on your explicit consent. You can withdraw this consent anytime without affecting other aspects of our relationship.
Legal Obligations
Some data processing is required by Thai law, particularly regarding business records, taxation, and regulatory compliance.